Your Rights and Responsibilities as a Raymond James Client

Introduction

Your guide to a better understanding of the financial planning and investment process

Investing is serious business. All investments involve risks that can result in losses even though the goal is to increase or preserve wealth. We believe you should have every opportunity to understand the risks, rewards and implications of the investment alternatives and services, as well as financial planning and investment strategies, offered for your consideration. With that in mind, we are providing you with this explanation of Your Rights and Responsibilities as a Raymond James client, either because you are a new client or as a periodic updated reminder. We are very proud to have been the first firm in the nation to offer our clients their own “bill of rights.” I encourage you to invest a little time now to read this important document before proceeding further with your financial planning and investment program. Even if you have read a prior version, you should read this revised edition as it has been updated to include new, important information related to new products and investment risks.

Our investment philosophy goes beyond the primary objectives of preservation of principal, generation of income and capital appreciation. While there is no doubt these are important objectives for you, a personalized investment plan requires even more – the peace of mind resulting from exemplary service, education and appropriate risk management.

Therefore, all Raymond James financial advisors, including the one you have selected, are professionals supported by experienced associates who handle the execution and processing of transactions, a state-of-the-art computer system to generate comprehensive account statements, online client services to give you convenient access to your accounts and one of the most highly regarded research groups in North America to review investment alternatives before they are offered to you.

While having all of this support available to you is comforting, I believe it is critically important that you first understand the investment process, and your rights and obligations as an investor so that you may better utilize our support.

We believe this document is one of the most complete descriptions of the practical considerations dealing with investments. It also describes many of the policies and procedures employed by Raymond James. You should retain it for reference purposes after reading it upon receipt. Our hope is that you will become more knowledgeable as a result of reading this material and, as an informed investor, you will make better financial planning and investment decisions with assistance from your Raymond James financial advisor.

Thank you for selecting a Raymond James financial advisor and our firm for your financial planning and investment needs. Our combined goal is to provide you with advice, investment alternatives and services designed to help you attain your financial objectives. Since we are committed to enhancing our service, we solicit your suggestions for improvements. Please feel free to offer these to your financial advisor or to our Client Service Department at 800-647-SERV (7378).

We appreciate and thank you for your business.

The information in this section also appears in the brochure entitled: “Your rights and responsibilities as a Raymond James client.”